Thomas Backus

7013 146th Street Court, Apple Valley, MN 55124

952 250 9090

tom@backusfamily.net

 

ACHIEVEMENTS

 

         Standardized server farm with multiple operating systems to Microsoft platform

o    Reduced problems with ERP software by 75%

o    Removed old servers without degradation

o    Project brought in on time and on budget

         Introduced remote administration at several locations

o    Allowed for off-hour maintenance

o    Reduced response time

         Lead Technician

o    Responsible for project leadership

o    First line of support for other technicians

o    Part of new hire interview team

 

PROFILE

 

         Customer service oriented

         Proven business acumen

         Dedicated self starter

         Reliable and trusted advisor to management

         Ability to work with end users to determine needs

 


 


EMPLOYMENT

 

CPP-Minneapolis Operation, Minneapolis, MN

Formerly Hitchcock Industries, Inc.

2006-Present

2001-2006

Senior Network Administrator

         Responsible for day to day operations of IT department

         Maintenance of network infrastructure

         Instituted PC inventory program

         Instituted new E-mail filter

o    Grants users greater control

o    Summery E-mail sent so users can unjunk or unblock addresses without IT intervention

         Instituted fully automated backup system

o    Continuous real-time data backup

o    Instant data recovery and file versions

         NT 4.0 Domain to Windows 2003 Active Directory migration

o    Included upgrade from Exchange 5.5 to Exchange 2003

         Introduced remote desktop control

o    Decreased response time from 10-30 minutes to under 5 minutes

         Created first budget for department in over five years

         Created first plan for departmental upgrades with system wide focus

o    Printer upgrades focused on areas of heaviest printing

o    Server upgrades focused on entire company use

         Standardized main servers on Microsoft platform

         Introduced remote administration of servers via VPN

o    Reduced off-hour response time from 30 minutes to 5 minutes in 95% of cases

         Installed and configured servers

o    Microsoft Windows based: NT 4.0, 2000, 2003

o    Exchange 5.5

o    Red Hat Linux Enterprise 3.0

         Installed and managed Extremeware wireless network

o    For use with updated data collection system

         Created policies and procedures documentation for department

o    Decreased improperly configured PCs by 95%

o    Standardized PC configuration for rapid deploy using images

         Installed updated SonicWALL firewall

o    Managed virus protection

o    Content filtering

o    VPN

         Desktop support 150 Stations

o    Microsoft Office 2000, XP, 2003, 2007

o    QAD MFG Pro, eB2

o    Access databases

         Primary vendor contact

o    Worked with Telco to increase bandwidth while reducing costs

o    Worked with cell phone supplier to consolidate bills and phone plans

o    Maintained working relationship during Chapter 11 bankruptcy

o    Maintained working relationship through Chapter 11 sale

         Created electronic work instruction lookup program and procedure for plant floor

o    Reduced time to find proper work instruction by five minutes

o    Reduced use of old work instructions

         Created disaster recovery / work continuance plan for IT department

         Avaya phone system support


 

Northern Solutions, Inc., Rush City, MN

1996-2001

Field Technician - Consultant

         Introduced remote administration where possible

o    Reduced response time for customers, often from 2 hours to 20 minutes

o    Increased availability of billable hours

         LAN and WAN design and administration

o    Worked with sales force to design proper network for customers

o    Worked with sales force to design upgrade plans for customers

o    Created customer presentations on recommendations

o    Continued support on networks after design phase

o    Maintained WAN for St. Croix River Education District between member school districts and district office in Rush City

o    Maintained wireless WAN at Rush City School District, East Central School District, and between Finlayson Elementary and Crossroad Learning Center

         Lead Technician

o    Responsible for project leads

o    First line of support for other technicians

o    Responsible for learning and training of other technicians on new technologies.

         Implemented laptop use among technicians

o    Reduced calls to office for customer notes

o    Electronic work orders reduced billing time and errors

         Client base included

o    Healthcare

  St. Croix Regional Medical Center, St. Croix, WI

  Pine Medical Center, Sandstone, MN

o    Manufacturing

  Hitchcock Industries, Bloomington, MN

         Aluminum and Magnesium Foundry

  Plastech Corporation, Rush City, MN

         Plastic Injection Molding

  Engineered Polymers Corporation, Mora, MN

         Plastic Injection Molding

  Bending Branches, Osceola, WI

         Wood and Composite Canoe Paddles and Hockey Sticks

  Shafer Electronics, Shafer, MN

         Electronic Contract Manufacturing

o    Educational

  St. Croix River Education District, Rush City, MN

         Member school districts at time: Chisago Lakes, East Central, Hinckley-Finlayson, Pine City, Rush City, and Willow River

o    Financial

  Rush City State Bank, Rush City, MN

  Community National Bank, North Branch, Lino Lakes, Vadnais Heights, MN

 


 

EDUCATION

 

Texas Lutheran University, Seguin, TX

1984-1989

Major: Computer Science Bachelor of the Arts

Continuing Education

      RH033 - Red Hat Linux Essentials

      Microsoft Project

      Microsoft Excel

      Microsoft Power Point

      IBM Disaster Recovery / Business Continuance Planning

      Franklin Covey Time Management

      Visual Workplace / 5s+1

 

SOFTWARE AND HARDWARE EXPERIENCE

 

         PC Operating Systems:

o    Microsoft Windows Vista

o    Microsoft Windows XP Home, XP Professional

o    Microsoft Windows 2000 Professional

         Server Operating Systems:

o    Microsoft Windows 2003 Server

o    Microsoft Windows 2000 Server

o    Microsoft Windows NT 4.0 Server

o    Red Hat Linux Enterprise 3

         Server Applications:

o    Surfcontrol E-Mail Filter

o    IIS Setup and Configuration

         Groupware Applications:

o    Microsoft Exchange Server 2003

o    Microsoft Exchange Server 5.5

         Desktop Applications:

o    Microsoft Office 2000, XP, 2003, 2007

o    QAD - Troubleshooting user issues

         Specialty Hardware:

o    SonicWALL CDP 4440i

o    SonicWALL Pro 2040 Firewall

o    SonicWALL Email Security 300 

 

 

 

 

 

Resume in PDF Format - Better for printing.

Resume in WORD format