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Thomas Backus 7013 146th Street Court, Apple Valley, MN 55124 952 250 9090 tom@backusfamily.net |
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ACHIEVEMENTS |
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Standardized server farm with multiple operating systems
to Microsoft platform o
Reduced problems
with ERP software by 75% o
Removed old
servers without degradation o
Project brought
in on time and on budget ·
Introduced
remote administration at several locations o
Allowed for
off-hour maintenance o
Reduced response
time ·
Lead Technician o
Responsible for
project leadership o
First line of
support for other technicians o
Part of new hire
interview team |
PROFILE |
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Customer service
oriented ·
Proven business
acumen ·
Dedicated self starter ·
Reliable and
trusted advisor to management ·
Ability to work
with end users to determine needs |
EMPLOYMENT |
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CPP-Minneapolis Operation,
Minneapolis, MN Formerly Hitchcock Industries, Inc. |
2006-Present 2001-2006 |
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Senior Network Administrator ·
Responsible for
day to day operations of IT department ·
Maintenance of
network infrastructure ·
Instituted PC
inventory program ·
Instituted new
E-mail filter o
Grants users
greater control o
Summery E-mail
sent so users can unjunk or unblock addresses without IT intervention ·
Instituted fully
automated backup system o
Continuous
real-time data backup o
Instant data
recovery and file versions ·
NT 4.0 Domain to
Windows 2003 Active Directory migration o
Included upgrade
from Exchange 5.5 to Exchange 2003 ·
Introduced
remote desktop control o
Decreased
response time from 10-30 minutes to under 5 minutes ·
Created first
budget for department in over five years ·
Created first
plan for departmental upgrades with system wide focus o
Printer upgrades
focused on areas of heaviest printing o
Server upgrades
focused on entire company use ·
Standardized
main servers on Microsoft platform ·
Introduced
remote administration of servers via VPN o
Reduced off-hour
response time from 30 minutes to 5 minutes in 95% of cases ·
Installed and
configured servers o
Microsoft
Windows based: NT 4.0, 2000, 2003 o
Exchange 5.5 o
Red Hat Linux
Enterprise 3.0 ·
Installed and
managed Extremeware wireless network o
For use with
updated data collection system ·
Created policies
and procedures documentation for department o
Decreased
improperly configured PCs by 95% o
Standardized PC
configuration for rapid deploy using images ·
Installed
updated SonicWALL firewall o
Managed virus
protection o
Content
filtering o
VPN ·
Desktop support
– 150 Stations o
Microsoft Office
2000, XP, 2003, 2007 o
QAD – MFG Pro,
eB2 o
Access databases ·
Primary vendor
contact o
Worked with
Telco to increase bandwidth while reducing costs o
Worked with cell
phone supplier to consolidate bills and phone plans o
Maintained
working relationship during Chapter 11 bankruptcy o
Maintained
working relationship through Chapter 11 sale ·
Created
electronic work instruction lookup program and procedure for plant floor o
Reduced time to
find proper work instruction by five minutes o
Reduced use of
old work instructions ·
Created disaster
recovery / work continuance plan for IT department ·
Avaya phone
system support |
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Northern Solutions, Inc., Rush City, MN |
1996-2001 |
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Field Technician - Consultant ·
Introduced
remote administration where possible o
Reduced response
time for customers, often from 2 hours to 20 minutes o
Increased
availability of billable hours ·
LAN and WAN
design and administration o
Worked with
sales force to design proper network for customers o
Worked with
sales force to design upgrade plans for customers o
Created customer
presentations on recommendations o
Continued
support on networks after design phase o
Maintained WAN
for St. Croix River Education District between member school districts and
district office in o
Maintained
wireless WAN at ·
Lead Technician o
Responsible for
project leads o
First line of
support for other technicians o
Responsible for
learning and training of other technicians on new technologies. ·
Implemented
laptop use among technicians o
Reduced calls to
office for customer notes o
Electronic work
orders reduced billing time and errors ·
Client base
included o
Healthcare § § o
Manufacturing § Hitchcock Industries, ·
Aluminum and
Magnesium Foundry § Plastech Corporation, ·
Plastic
Injection Molding § Engineered Polymers Corporation, Mora, MN ·
Plastic
Injection Molding § Bending Branches, ·
Wood and
Composite Canoe Paddles and Hockey Sticks § Shafer Electronics, ·
Electronic
Contract Manufacturing o
Educational § St. Croix River Education District, ·
Member school
districts at time: o
Financial § Rush City State Bank, Rush City, MN § Community National Bank, North Branch, Lino Lakes,
Vadnais Heights, MN |
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EDUCATION |
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Texas Lutheran University, Seguin, TX |
1984-1989 |
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Major: Computer Science – Bachelor of the Arts Continuing Education · RH033 - Red Hat Linux Essentials · Microsoft Project · Microsoft Excel · Microsoft Power Point · IBM Disaster Recovery / Business Continuance Planning ·
Franklin Covey Time Management · Visual Workplace / 5s+1 |
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SOFTWARE AND HARDWARE EXPERIENCE |
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PC Operating Systems: o
Microsoft
Windows Vista o
Microsoft
Windows XP Home, XP Professional o
Microsoft
Windows 2000 Professional ·
Server Operating Systems: o
Microsoft Windows
2003 Server o
Microsoft
Windows 2000 Server o
Microsoft
Windows NT 4.0 Server o
Red Hat Linux
Enterprise 3 ·
Server
Applications: o
Surfcontrol E-Mail Filter o
IIS Setup and Configuration ·
Groupware Applications: o
Microsoft
Exchange Server 2003 o
Microsoft
Exchange Server 5.5 ·
Desktop Applications: o
Microsoft Office
2000, XP, 2003, 2007 o
QAD -
Troubleshooting user issues ·
Specialty
Hardware: o
SonicWALL CDP
4440i o
SonicWALL Pro
2040 Firewall o
SonicWALL Email
Security 300 |
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Resume in PDF Format
- Better for printing. |
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