Coordinating a Large-Scale Telecom Migration
A multi-site telecom migration unifying fragmented systems into a single platform through structured planning, precise execution, and user-focused rollout.
Project Overview
Led the migration from legacy Avaya systems to a unified Allworx platform across facilities in California and Minnesota, as well as Sonora, Mexico. Established structure where documentation was limited, mapped over 250 devices across multiple buildings, and coordinated a hybrid VoIP and analog deployment—ensuring a seamless transition with minimal business disruption.
The Challenge
Fragmented Systems
Multiple legacy phone systems across locations with no integration, inconsistent configurations, and limited documentation of device locations.
High-Stakes Cutover
The migration had to be completed over a single weekend, with full functionality restored by Monday morning to avoid operational disruption.
Approach
1. Establish a System of Record
Exported all extensions and user mappings to create a reliable baseline for planning and migration.
2. Map Physical Infrastructure
Built a complete phone location map using facility floor plans and on-site validation, creating a single source of truth for deployment.
3. Design Hybrid Solution
Balanced VoIP and analog deployment based on environment constraints, particularly within manufacturing areas where network expansion was impractical.
4. Pre-Stage and Configure
Assigned devices to users via MAC tracking, labeled equipment, and prepared all configurations before deployment to ensure a controlled rollout.
5. Execute Coordinated Cutover
Led deployment teams through installation, testing, and transition activities, ensuring all systems were operational before the start of the business week.
Impact
Why It Matters
This project demonstrates the ability to bring structure to complex environments, plan at scale, and execute high-risk changes with confidence. It reflects a leadership approach focused on preparation, adaptability, and delivering reliable outcomes without disrupting the business.
Related Resources
LinkedIn Article
A leadership-focused breakdown of planning and executing a large-scale telecom migration across multiple sites.
Read the article →Project Documentation
A detailed walkthrough of the planning, mapping, and execution approach used to ensure a smooth telecom cutover.
Download the PDF →