Enterprise Telecom Migration
A major phone system migration requiring coordination across users, vendors, facilities, and cutover planning.
Project Overview
Identified the need to modernize and unify fragmented telecom systems and led the migration from Avaya to Allworx, consolidating multiple site-based platforms into a single, integrated communication system. Drove planning, vendor coordination, user communication, and deployment—ensuring a smooth transition with minimal downtime and reliable business communications across all locations.
The Challenge
Business Continuity
Phone system disruption would directly affect operations, support, customers, and internal coordination.
User Adoption
Users needed to understand new workflows, voicemail setup, calling features, and conference bridge changes.
Approach
1. Plan migration scope
Mapped users, extensions, hardware, site needs, and business-critical phone functions.
2. Coordinate vendor and internal teams
Aligned implementation timing, technical requirements, testing, and communication plans.
3. Support cutover
Managed transition tasks and user readiness to minimize disruption during go-live.
4. Document support procedures
Created references for voicemail, conference bridges, call forwarding, and common user needs.
Impact
Why It Matters
This project demonstrates operational leadership, communication planning, vendor management, and the ability to guide users through a technology change that directly affects daily work.