THOMAS BACKUS

Senior IT Systems & Network Leader
25+ Years Experience
99.9% System Uptime
80% Ticket Reduction

Professional Profile

"Technology is a service, not just a system." With over 25 years of experience leading IT infrastructure and network operations, I specialize in building resilient, scalable systems that empower organizations to do their best work. I bring a unique blend of veteran stability and modern agility, leveraging AI, automation, and cloud virtualization to turn "it works" into "it excels."

Strategic Impact

Efficiency & Automation

  • Reduced ticket response times by over 80%.
  • Cut helpdesk volume by 80% via standardized imaging.
  • Saved 25% on storage overhead through de-duplication.

Infrastructure Leadership

  • Architected environments for multiple enterprise locations.
  • Managed critical migrations for Girl Scouts and CPP.
  • Ensured high-availability via VMware, Veeam, and Hyper-V.

Featured Projects & Strategic Wins

Enterprise Telecom Migration

Scope: Legacy Avaya to Allworx Transition

Led the organization's largest vendor migration project in Minneapolis. Coordinated the transition of all data sites to modern Allworx Phone platforms, ensuring zero downtime.

Storage & Disaster Recovery

Scope: Optimization & Architecture Overhaul

Implemented advanced file de-duplication on Windows Server 2012, reducing storage overhead by 25% and dramatically cutting backup windows using Veeam.

Infrastructure Standardization

Scope: Rapid Deployment Framework

Developed standardized PC configurations that slashed system rebuild times by 50% and achieved a 95% reduction in configuration errors.

Engagement Automation

Scope: SharePoint & Power Automate

Designed a custom SharePoint portal to manage volunteer activities. Automated workflows to provide instant invites, reducing administrative overhead.

Core Tech Stack

Azure Google Cloud VMware Active Directory Cisco Meraki Aruba Microsoft 365 Power Automate NinjaOne Veeam Claude AI Windows Server